Refund policy

Returns

We want you to love your order. If something isn't right, you have 10 days after your item is delivered to request a return.

To be eligible, items must be unused and in the same condition you received them, in their original packaging, with proof of purchase.

To start a return, email us at returns@countryviewgeneralstore.com with your order number. If your return is approved, we'll send instructions on where and how to send it. Items sent back without first requesting a return can't be accepted.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, since we can't issue a refund for a return we never receive.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us right away at returns@countryviewgeneralstore.com with your order number and a photo, and we'll make it right. You won't pay return shipping for damaged or incorrect items.

Exceptions

Sale items and gift cards can't be returned.

Exchanges

The fastest way to get a different scent or size is to return the item you have and, once the return is approved, place a new order.

Refunds

We'll let you know once we've received and inspected your return, and whether your refund was approved. Approved refunds go back to your original payment method. Please allow a few business days for your bank or card company to process it.

Questions? Email returns@countryviewgeneralstore.com.